At Realty Zero, we protect your privacy and ensure a safe, transparent online experience. This Privacy Policy outlines the types of personal information we collect, how we use and protect it, and your rights regarding your personal information. By using our website and services, you agree to the practices described in this policy.
1. Information We Collect
We collect personal information from you when you visit our website, register for our services, list a property for sale or rent, or contact us. The types of information we collect include:
- Personal Identification Information: This includes your name, email address, phone number, and any other information you provide when creating an account or registering for our services.
- Property Information: We collect detailed information about your property, including address, photos, description, price, and other details required to create a listing for sale or rent.
- Transaction Information: This includes details related to any transactions you conduct through our platform, such as communications with potential buyers or renters, contracts, payment details, and transaction history.
- Usage Data: We automatically collect information about how you interact with our website, including your IP address, browser type, device information, and pages you visit on our site.
- Payment Information: If you purchase paid services from us, we may collect payment-related information, such as billing address and payment method details (but we do not store credit card information, as it is processed securely by third-party payment processors).
- Customer Support Data: If you contact our customer support team, we may collect any information you provide during these interactions, including details of the issue and any actions we take to resolve it.
2. How We Use Your Information
We use the personal information we collect for several purposes, including:
- To Provide and Improve Our Services: We use your information to list and manage your property, help you connect with buyers or renters, facilitate transactions, and improve your experience with Realty Zero. This includes ensuring your property listing is accurately displayed and providing recommendations for services that may benefit you.
- To Communicate with You: We may use your contact information to send you important updates regarding your listings, service updates, new features, or promotions. We may also contact you regarding customer support inquiries or technical issues.
- To Process Transactions: We use transaction and payment information to process any fees associated with your use of our services, such as listing fees, marketing services, or premium features.
- For Marketing and Promotional Purposes: If you have opted in to receive marketing communications, we may send you emails, newsletters, or offers related to our services and partners. You can unsubscribe from these communications at any time.
- To Improve Our Website and Services: We may analyze usage data to understand trends, diagnose problems, and improve the overall performance of our website and services.
3. How We Protect Your Information
We take your privacy and the security of your personal information seriously. We implement industry-standard security measures, such as encryption, secure server protocols, and firewalls, to protect your data. While we take all reasonable steps to safeguard your information, please understand that no method of transmission over the internet or electronic storage is completely secure. As such, we cannot guarantee the absolute security of your data.
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third parties in the following situations:
- Service Providers: We may share your information with service providers who help us operate our website, process payments, or perform other business functions, such as website hosting, email delivery, and customer support. These providers are required to protect your data and may only use it for the purposes specified by us.
- Legal and Compliance: We may disclose your information if required to do so by law, such as in response to subpoenas, court orders, or other legal processes. We may also disclose information to protect our rights, property, or safety, or that of our users or the public.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to collect data about your use of our website and improve your user experience. Cookies are small data files stored on your device that allow us to recognize you when you return to our site. These cookies may track your preferences, your browsing history on our site, and your interaction with advertisements.
We may also use third-party analytics tools, such as Google Analytics, to gather usage data and improve our services. You can control cookie settings through your browser, but please note that disabling cookies may affect your ability to use certain features of our site.
6. Accessing, Correcting, and Deleting Your Information
You have the right to access, update, correct, or delete the personal information we hold about you. If you wish to update or correct your details or request a copy of your data, you can do so by contacting us at the details provided below.
If you would like to delete your account or the personal information associated with it, please contact us. We may retain some information for legal or operational purposes, such as resolving disputes or complying with legal obligations.
7. Third-Party Websites
Our website may contain links to third-party websites, products, or services that are not under our control. This Privacy Policy applies only to Realty Zero and does not cover third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any third-party sites you visit.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make changes, we will post the updated policy on this page and update the “Effective Date” at the top of the policy. We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your information.
